How To Use Our Site

Common Questions:

• How do I find the supply I need?
• How do I use the Search?
• What if I can't find what I'm looking for?
• What if I'm not sure I've found the right supply?
• What happens when I Create an Account?
• Why do I need to Sign In?
• What if I forget my password?
• What if I forget my Login Name?
• Is My Credit Card Number Safe?
• How do I check on my order?

How do I find the supply I need?

You can find supplies using the following ways:

  By Category:

• Click on a category in the left column of  the home page .  Our categories are listed by product type.  When you click a link, the list will expand to display manufacturer names.  You may then select a product from the displayed list.

  Search Products:

• Click the Search Products link.  You may then enter the following information:
  • Manufacturer Name (e.g., Hewlett Packard or HP)
  • Printer Model Name (e.g., photosmart, deskjet, etc.)
  • Printer Model Number (e.g., 1218, 500, etc.)
  • Cartridge Model Number (e.g., 51645A)
• You may enter any combination of the above information
• Hints: Do not include punctuation; DO NOT include commas between words

  Browse Product List

• Click the Product List link to display all of our products.  You may then browse the list to find the supply you need. 

If You Can't Find What You Need:

• If you don't find what you need, reduce the number of entries in the search box or contact us by email or phone (1-800-443-9343) - we'll be happy to help you find what you need! 

If You Aren't Sure You've Found the Supply You Need:

• If you have an OEM supply (Original Equipment Manufacturer), such as a Hewlett Packard or Lexmark cartridge, you can verify that you have found the right part by:
  • Find the OEM part number on the original cartridge.  Enter that number in the Search Products link.  If that part number appears in the Name, you have found the right part.
  • If you are still in doubt, please email us or phone us (1-800-443-9343) and we'll be happy to help!

Creating An Account:

• If you create an account with us, we keep your information in our files.  See our Privacy Policy for specific information, but here is a summary:

  Our Mailing List

• We send special offers, discounts and a newsletter to your email address.  If you do not wish to receive these offers, you may opt-out of our email list at any time by following the unsubscribe instructions on the email.

  Your Account Information

• We keep your account information so you do not have to fill your name and address each time you order.

Benefits of Signing In

• If you create an account with us, it is a good idea to Sign In each time you return to our site so you can take advantage of customer specials and discounts.  If we offer you a special discount, you need to be signed in to receive the discount.

If You Forget Your Password

• If you forget your password:
  • click the Sign In link
  • Enter your Login (your sign in name)
  • click the "Please Email Me My Password" button
  • Click "Login"
• Your password will be emailed to you.  It is a good idea to change your password once you come back to the site.  

If You Forget Your Login Name

• If you forget your login name, please email us or call us (1-800-443-9343) and we'll be happy to give you the information you need.

Your Credit Card Number

• Your credit card number stays on our server only long enough for your order to be processed.  It is sent to us in an encrypted (coded) form using SSL (Secure Sockets Layer) security.

Checking Your Order Status

• We ship your order promptly and will contact you if there are any questions regarding your order.  Please be sure to include a valid email address and phone number when you order.
• If you would like to check on the status of your order, please contact us.